hospital operations manager

*Hospital Operations Manager – Cosmetic & Plastic Surgery HospitalPurpose of the Role*

To oversee and manage the daily operations of the hospital, ensuring full compliance with DHA/MOHAP regulations, adherence to patient safety and quality standards (including JCI principles), and delivering a premium patient experience in cosmetic and plastic surgery services.

*Key ResponsibilitiesA. Operations & Administration*

* Manage and coordinate all hospital departments including reception, nursing, surgical units, recovery rooms, and outpatient services.
* Develop and implement operational policies, procedures, and workflows.
* Monitor daily schedules for surgeries, consultations, and follow-ups to ensure efficiency.
* Oversee procurement and inventory of surgical instruments, implants, and consumables.
* Oversee smooth functioning of pre-op, OT, PACU, and post-op units.
* Approve the daily surgical list and ensure patient readiness for surgery.
* Supervise coordination between surgeons, anesthetists, nurses, and patient coordinators.
* Ensure medical equipment maintenance schedules are followed and documented.
* Approve and monitor operational budgets, purchase requests, and supplier contracts.
* Maintain and update the hospital emergency preparedness plan (fire, medical, disaster).

*B. Compliance & Quality*

* Ensure full compliance with DHA, MOHAP, and other regulatory authorities.
* Maintain hospital readiness for inspections, audits, and regulatory visits.
* Lead internal audits for DHA/MOHAP compliance.
* Ensure all facility, physician, and nursing licenses remain valid at all times.
* Implement infection control standards, sterilization tracking, and OT safety protocols.
* Oversee legal and ethical compliance of patient consent processes.
* Ensure complete, accurate, and secure medical record documentation.
* Align operational procedures with JCI Patient Safety Goals (patient ID, surgical site verification, etc.).
* *Take the approval of new facility layouts from DHA and ensure compliance with health facility guidelines.*

*C. Financial & Business Management*

* Work with management to set pricing, discounts, and promotional strategies.
* Monitor operational expenses and implement cost-saving strategies without compromising care quality.
* Analyze monthly revenue, occupancy levels, and surgery conversion rates.
* Approve special pricing, VIP packages, and marketing promotions.
* Negotiate with suppliers for implants, fillers, devices, and consumables.
* Track KPIs such as bed occupancy, OT utilization, and surgeon productivity.
* Reduce waste and operational inefficiencies.

*D. Patient Experience & Service Excellence*

* Supervise patient coordinators to ensure a high-end patient service experience.
* Handle VIP and sensitive cases with confidentiality and professionalism.
* Monitor waiting times and streamline patient flow.
* Ensure post-operative follow-up systems are implemented and monitored.
* Review and resolve patient feedback and complaints promptly.
* Oversee patient education on recovery and post-op care.

*E. Staff Management & Development*

* Manage recruitment, onboarding, and training of medical and non-medical staff.
* Prepare staff schedules ensuring full coverage in all areas.
* Conduct performance evaluations and apply disciplinary measures when needed.
* Organize monthly staff meetings for updates and performance reviews.
* Coordinate CPD (Continuing Professional Development) for clinical staff.
* Provide coaching and mentorship to department leaders.
* Manage staff attendance, leave planning, and overtime approvals.

*F. Strategic Growth*

* Analyze market trends and adjust hospital service offerings.
* Introduce new services or procedures in consultation with medical leadership.
* Build partnerships with medical tourism agencies and wellness centers.
* Support marketing campaigns targeting patient acquisition and retention.
* Represent the hospital in conferences, exhibitions, and networking events.

*Key Skills & Competencies*

* Strong leadership and team management skills.
* Deep understanding of cosmetic and plastic surgery workflows.
* Knowledge of DHA/MOHAP regulations and JCI standards.
* Excellent communication and negotiation abilities.
* Strong problem-solving and crisis management skills.
* Financial acumen and ability to make data-driven decisions.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: From AED9,000.00 per month

Education:
* Bachelor’s (Preferred)

Experience:
* layout amendments: 1 year (Preferred)
* cosmetic/plastic surgery hospital: 1 year (Preferred)
* healthcare: 1 year (Preferred)
* hospital: 5 years (Preferred)

Language:
* arabic (Preferred)

Work Location: In person