As the Wellness Concierge at Wellheal Wellness Clinic, you serve as both the first point of contact and an ambassador of Wellheal’s integrative wellness philosophy. You play a central role in shaping each client’s experiences ensuring they feel welcomed, well-informed, and genuinely cared for throughout their entire wellness journey. This role combines client engagement, service coordination, and wellness advisory to deliver personalized, high-impact care experiences aligned with Wellheal’s integrative philosophy.
*Key Responsibilities:*
* Guide clients from inquiry to post-care, recommending suitable wellness programs and therapies
* Educate clients on holistic and preventive care options
* Coordinate service flow by liaising with front desk, clinical, and operations teams
* Track client progress, collect feedback, and contribute to program improvements
* Uphold DHA compliance and clinic standards in all interactions
* Represent Wellheal at client events, orientations, and training sessions
* Contribute to development of wellness programs and staff mentorship
*Qualifications, Skills, and Abilities: *
* Bachelor’s degree in medicine, Alternative Medicine (TCAM), or other medical-related fields is mandatory. Background in Integrative or Preventive Medicine is highly desirable.
* DHA eligibility or licensure is desired (Not Mandatory), especially if involved in wellness advisory or patient education roles.
* Minimum of 2–5 years of experience in a clinical or healthcare wellness setting, preferably within multidisciplinary environments.
* Strong knowledge of wellness principles, preventive healthcare, and integrative therapies.
* Excellent interpersonal and communication skills to interact effectively with clients, physicians, therapists, and wellness teams.
* Ability to guide and educate clients in wellness program selection, goal setting, and follow-up care pathways.
* Strong customer service orientation with a genuine passion for improving client outcomes and experiences.
* Well-organized and proactive with the ability to supervise service flows and recommend improvements.
* Comfortable working in fast-paced environments with professionalism, empathy, and cultural sensitivity.
* Proficiency in using CRM tools and digital communication platforms.
* Demonstrated commitment to personal growth, lifelong learning, and professional excellence.
*Language Skills: *
Fluency in English is a must. Knowledge of Arabic or other regional languages is an added advantage.
